Policy

Cancellation & refund policy

Last updated 18 July 2026

Deposits

When you book online you can choose to pay a £25 deposit to secure your appointment, or to pay the full treatment price up front. If you pay the deposit, the balance is payable at the clinic on the day of your appointment.

The deposit is part of the treatment price, not an extra charge. If a treatment costs less than £25, you simply pay the treatment price.

Cancelling or rearranging

To cancel or rearrange, message us on WhatsApp or email management@aestheticnbeauty.co.uk. Please include your booking reference. We will confirm your cancellation by reply — an appointment is only cancelled once we have confirmed it.

• More than 24 hours before your appointment — your deposit is refunded in full, or carried over to a new appointment if you prefer.
• Within 24 hours of your appointment — the deposit is not refunded. The time was held for you and can rarely be filled at short notice.
• If you do not attend — the deposit is not refunded.

The 24-hour period is counted in ordinary clock hours before your appointment start time. Weekends and days when the clinic is closed count towards it.

If we cancel

If we need to cancel or move your appointment, you will be offered an alternative time or a full refund of everything you have paid, including the deposit — whichever you prefer.

If a treatment is not suitable for you

Some treatments are not appropriate for everyone. If, at consultation, we advise that a treatment is not suitable for you and it does not go ahead, your deposit is refunded in full.

Late arrivals

Please arrive on time. If you arrive late we will do our best to accommodate you, but your appointment may need to be shortened or rescheduled to avoid delaying other patients. If we cannot provide your treatment because you arrived too late, this may be treated as a late cancellation and your deposit may be retained.

Medical reasons

If you cannot attend because of an unexpected illness or medical emergency, please contact us as soon as possible. We may, at our discretion, transfer your deposit to a future appointment where appropriate.

Injectable and prescription treatments

Prescription medicines and injectable products are ordered and prepared specifically for you, under your name, and cannot be reused once ordered or prepared. Where treatment cannot proceed because relevant medical information was not disclosed, or because you fail to attend, charges may still apply.

Treatment results

Every patient is different and results vary depending on individual factors. While we always aim to achieve the best possible outcome, we cannot guarantee specific results. Refunds are not available solely because the outcome differs from your expectations where the treatment was provided with reasonable care and skill.

After treatment

Once a treatment has been carried out, refunds are not normally available simply because you have changed your mind or are dissatisfied with the result. If you have any concerns following your treatment, please contact us promptly so we can assess them and, where appropriate, arrange a review appointment or recommend suitable aftercare.

Treatment packages

Where treatment packages are purchased, refunds for unused sessions will be considered in accordance with your statutory rights. Any refund may take into account treatments already received at their standard individual prices.

Gift vouchers

Gift vouchers are non-refundable and cannot be exchanged for cash.

Repeated cancellations

We reserve the right to request full payment in advance, or to decline future bookings, where there have been repeated late cancellations or missed appointments.

How refunds are paid

Refunds are returned to the card used to pay, normally within 5–10 working days depending on your bank. We cannot refund to a different card or by another method.

Your legal rights

This policy sits alongside your rights under consumer law and does not replace them. If the service falls short of what you are entitled to expect, you may have rights under the Consumer Rights Act 2015. Nothing here limits our liability for death or personal injury caused by negligence, or for fraud.

Exceptions

We may make exceptions to this policy in exceptional circumstances, at our discretion. Any exception made on one occasion does not create an obligation or precedent for future appointments.

Contact

Aesthetic & Beauty Consultants Ltd
25 Cabot Square, London, E14 4QZ
management@aestheticnbeauty.co.uk
07778 346431

See also our terms & conditions and privacy policy.